Effective Date: July 13, 2025
Thank you for choosing AI Spokesperson Studios. We are committed to delivering high-quality, custom AI spokesperson videos tailored to your business needs. This Return & Refund Policy outlines our approach to cancellations, returns, and refunds.
By placing an order on aispokespersonstudios.com, you agree to the following terms.
1. Digital and Personalized Nature of Services
All of our services involve custom-created, digital video content using AI avatars. Once your order is placed, our creative and technical teams begin work immediately to ensure a timely and accurate delivery.
Because of this personalized and non-physical nature, all purchases are final and non-refundable.
2. No Refund Policy
We do not offer refunds under any circumstances, including but not limited to:
- Change of mind after purchase
- Misinterpretation of services
- Delays caused by third-party tools or missing input from the client
- Incompatibility with a platform (e.g., social media, website, ad network)
This policy is in place to protect the time, tools, and resources invested into each order from the moment work begins.
3. Satisfaction Guarantee with Unlimited Revisions
Although we cannot offer refunds, we stand behind the quality of our work. That’s why we provide a 100% satisfaction guarantee in all our plans through unlimited revisions.
If you’re not satisfied with the initial delivery, simply request changes — we will work with you until you’re fully satisfied with the final version, within the scope of the original order.
4. Revision Scope & Limitations
Revisions are intended to fine-tune the original request, such as:
- Voice tone or avatar adjustments
- Text/script clarity
- Background or branding changes
Major changes like a full script rewrite, new project direction, or avatar replacement outside the original brief may be treated as a new order or incur additional charges.
Revisions must be requested within 14 days of delivery.
5. Order Cancellations
Because we start working as soon as an order is confirmed, orders cannot be cancelled once placed. Please ensure your input, script, and requirements are complete and accurate at the time of purchase.
If you accidentally submit the wrong brief, contact us immediately at order@aispokespersonstudios.com to see if your order has not yet entered production.
6. Delivery Issues
If you do not receive your order within the specified time frame (7–14 days), please contact us at support@aispokespersonstudios.com or via live chat.
Delays may occasionally occur due to:
- Incomplete client inputs
- High order volume
- Third-party AI tool limitations or outages
We will always communicate transparently and keep you updated.
7. How to Contact Us
If you have any concerns, questions, or require clarification regarding this policy or your specific order, please reach out to us:
- 📧 General Inquiries: contact@aispokespersonstudios.com
- 🛠 Support: support@aispokespersonstudios.com
- 🧾 Order Queries: order@aispokespersonstudios.com
- 💬 Live Chat: Available during business hours on our website